Accessing your account

How your user gets allocated to an account

In order to access the platform you need a successful login via any of the login mechanisms: social logins, credentials, Single-Sign-On.

The platform identifies you with your full email, collected via the login. An email may belong to one account only. If your email was previously added to an account, either as a direct member or as part of a team, then you are simply part of that account.

If nobody added you to an account, there are automatic provisioning systems kicking in:

• you may be automatically added to an account on your email domain (see here)

• you may be automatically added to an account based on your GitHub organisation (see here)

Please note that these mechanisms may not be enabled on your instance or on your account: in that case the system will simply deny access access until your email is added as a direct member of a team or of an account.