Our support is generally available via the email, 8x5 UK time, excluding bank holidays . Our support team is managed by engineers (real people, not AI) who are in rotation: you will always speak to somebody who has a deep technical understanding of the problem and knows the system well.

Additional support via chat (usually Slack) is also commercially available: this guarantees very quick turnarounds for any problem, and also provides you with a very efficient way to solve your issues.

Special agreements can be put in place for extended support hours, usually with a specific MSA.

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