# Support

Our support is generally available via the email <support@meterian.io>, 8x5 UK time, excluding bank holidays .  Our support team is managed by engineers (real people, not AI) who are in rotation: you will always speak to somebody who has a deep technical understanding of the problem and knows the system well.&#x20;

Additional support via chat (usually Slack) is also commercially available: this guarantees very quick turnarounds for any problem, and also provides you with a very efficient way to solve your issues. &#x20;

Special agreements can be put in place for extended support hours, usually with a specific MSA.&#x20;