# Support Our support is generally available via the email , 8x5 UK time, excluding bank holidays . Our support team is managed by engineers (real people, not AI) who are in rotation: you will always speak to somebody who has a deep technical understanding of the problem and knows the system well. Additional support via chat (usually Slack) is also commercially available: this guarantees very quick turnarounds for any problem, and also provides you with a very efficient way to solve your issues. Special agreements can be put in place for extended support hours, usually with a specific MSA. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.meterian.io/master/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.